I Can’t Access Hotmail On iPhone Anymore

I don’t know what happened but this morning, I was reading my Hotmail email messages and the next minute, I can’t even log into my account anymore! I tried logging in with another Hotmail account and it also does not work. I kept thinking maybe my eyes are playing tricks on me and that I have keyed in the wrong User ID or password… but they are correct.

I thought maybe the Hotmail server is down because retrieval from Outlook Express which I normally use, was f@rked up that’s why I was reading mail from my iPhone.

So I used my Nokia E61i and it was fine, I could log in. Isn’t that strange? I used my desktop and it was fine as well. Hhmmm I did a search on the internet to see if anyone else is experiencing the same problem where we kept being looped to the log in page, sometimes with an error message that our User ID or password is wrong and sometimes without any error message at all, but there was no such posts on the web.

Urghh ultra frustrated!

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78 thoughts on “I Can’t Access Hotmail On iPhone Anymore”

  1. i had the same issue of changing the password in hotmail and then i changed it on my iphone but it kept saying it was not working.

    what i did was i went into Mail first and changed the password to what I changed it to on the hotmail website. i then went to itunes with my iphone plugged into my computer ready to be synced.

    I went to the “info” tab and then made sure that the mail accounts were checked off. I then clicked sync and a message came up saying something with “pop3” in it and the computer wants to access it…i clicked allow and then it works fine now.

  2. this just fixed the problem for me thanks ren…lots of vey genuine happy happy joy joy love stimpy

    Just to update you on my final success…
    I’ve managed to access my hotmail email again..YAYYYYY..

    As said i’ve tried all the suggestions & finally I thought i’d try to do the last suggestion of changing my password on my hotmail accunt from my laptop…
    So I deleted the deatils I had entered on iphone trying to connect to hotmail account…
    I changed password on my hotmail account on latop..
    turned off my iphone by rebooting it (holding center button & power button till it switches off)…
    Turn back on & go to settings-mail-add account (with new password)
    Suddenly IT WORKED!!!!!!!!!!!!!!

  3. Hi can anyone help….I can sign into my hotmail on Iphone4 …message keeps appearing saying Windows live ID requires Javascript?? It has been working fine but suddenly stopped ??

  4. Hi,
    Ive tried everything that you guys suggest here, nothing is working.
    Use 3gs MAIL (not safari) to enter my hotmail.

    Ive now:
    First updated to latest software. (havent done any uptates in a while)

    1. deleted my 2 accounts in my iphone.
    2. changed password on a laptop
    3. reboot my iphone
    4. turn on again and put my info incl new password.
    Not working!

    I dont know what to do now, please help!

  5. i have followed everything on here. Waited a day. Tried the last post. And still nothing. Keeps saying user name and pw is incorrect. I can’t access it on safari.

    When I tried the exchange it says it can’t verify my account details.

  6. I had the same problemo.
    Changed my password on my PC, then put the new password into my iphone.
    I could receive emails but could not send them.

    What i did was to remove my hotmail account from the iphone and then put it back on but with a different name. I simply changed the name from Hotmail to msn mail.

    It took maybe 5 mins, then it downloaded all current emails in my inbox.


  7. I had my msn email on my iphone working good till last 2 days and it stopped. Had settings reset and it worked for 2 days and then stopped.

    deleted account, put in back in and the little wheel just goes round and round! The connections are right but nothing! But got hotmail on safari then made a new icon for hotmail and it works great!

    But the blue icon still turns the wheel!

  8. I havent changed my password or anything. everything was fine and then after a few hours with no signal and not checking my phone i was at home, with full internet connection and it said the address/password was incorrect.
    i dont doubt its a hotmail problem, could it be that i have been hacked? havent had the chance to get online with my laptop but will try later today

  9. Oh My Gosh! Tried all of the above with no joy after changing my hotmail password on my PC and hotmail no longer working on iphone! Deleted and tried to set up account again about 30 times. Spoke to 3 network (England) and Apple Care for over an hour. No joy! Read some random website and tried what someone had mentioned with RESULT.

    My new password was too long! I think the iphone only recognises the first 14 characters (didn’t test this) and my password was 17 characters long. Changed it 5 minutes ago to 8 characters. Went to my iphone and set up my hotmail account again, NO PROBLEMS. The relief! I have been working on this since I woke up this morning. Hope this helps someone else.

  10. I’ve been faced with the same problem since yesterday. I changed my hotmail password on the main computer then updated this to my iPhone. It didn’t work at all. So I could use my new password to access hotmail via sfarai on iPhone or on any computer/laptop through the internet but not through the iPhone e-mail push service. I did everything possible, found this webpage hoping to get some magic formulae but I did try all the tricks on here already. Michelle you have saved the day!!! Thank you. There must be a limit on password characters. I shortened my password on the computer, updated on iPhone and it all works beautifully.

  11. Hi all thank you Michelle for your comment, It worked for me the password was tooooo long hehehe happy days, just changed the password to a shorter one, added the account again on iphone 3gs and 4s and presto!
    All working fine.

    thank you again Michelle

  12. Thanks Michelle. I have a iPhone4S and reset my password on my computer. Then when it came to updating the password on my iPhone it no longer worked. Thought it would take a day for the “systems” to update as such over night. After a week of being very patient, reseting my phone, deleting the account then adding it again numerous times. I finally came across your solution. I had changed my new password to 17 characters, then after reading your insert shortened it to 11 and it worked! Presto, you’re a genius and I’m a happy camper again.

  13. The new iPhone update has fixed the problem. Just delete your hotmail account on your phone and recreate it. Use the Hotmail icon inside your Settings-Mails, contact, calendars – add new account and it should work know. Hotmail changed their servers from Pop3 to Exchange and that’s why it stopped working.

  14. MICHELLE! YOU’RE A LIFESAVER! I find it incredible that AT&T, Apple, and Hotmail were unaware of this. Unreal – how could no one have supplied the answer? Ridiculous.

  15. forced to change password in hotmail on laptop…then had the same problem with iphone not recognizing account…tried several things listed here but i think the one that finally worked was making sure i didn’t have too many letters in my password! rebooted and deleted account to be safe, and then added new account with new password…whatever solution it was, it worked. thanks!

  16. Michelle, you are brilliant! I changed my password yesterday making it slightly longer and suddenly my Hotmail on my iphone disappeared. I spent over an hour at the AT&T store today where the very helpful young man was absolutely stumped. I came home, read your post, shortened my password, and my email was back. Thank you!!

  17. After many failed attempts using other suggestions, my problem was finally resolved as well by shortening my password.

    Thx for the tip!

  18. To all. I had this problem also and changed my password . this is does solve the problem temporarily. However after a few weeks my phone would not login to hotmail and essentially have the same problem.basically this problem is caused by microsofts very common incompotence. By changing their servers to exchangevand not pop3 they created this disaster for all. So lets all thank microsoft for constantly selling us all crap

  19. Don’t forget to turn your iPhone off then back on after clearing cache and cookies. That is what worked for me.

  20. Hi,

    Up until today, I could send e-mails from my hotmail accoutn on my ipod. As of 1 hour ago, nothing seems to work when I would like to send a mail.

    The problem happened after changing my password on my hotmail account on my laptop, before trying to change it on my ipod.

    I have read your suggestions and, although they seem to work out for many of you, I can not delete my old account as it holds many e-mails that no longer exist on my laptop.


  21. New update:

    In addition, I tried creating a new account using my old e-mail address with Exchange –> Same problem.

    *Wants to rip her hair out*

  22. i had same issue
    after reading this i was going to delete and re set up, but first i did add a new email and used the hotmail one that wouldn’t work with new password as the new account. it worked so i tried using the old hotmail one that kept giving the user name or password error and it suddenly worked again. now i have two of the same,lol, i guess i’ll leave them doubled up for now until it seems i’m in the clear for several days. strange but it worked…

  23. If you are having issues sending or receiving Hotmail on your iPhone delete account and add outlook and put your Hotmail email in it.It will work.

  24. unable to set hotmailaccount on iPhone 6.password is reset but still it does not set on iPhone 6.please help urgerntly.

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