Just now I was happy that my Stremyx was restored after 48 long hours. Little did I know that it will be down AGAIN! It has been down since slightly before 8pm and what time is it now???
I called up Streamyx again just now and gave them my report number. After a check, the guy told me that the status listed for my case is still “in progress” and the deadline is tomorrow.
What the heck… they told me that deadline is two days upon lodging a report and now they are way past it already. Did you know, last evening, a lady called me up and told me that she is from TM Point and asked me if I were willing to answer a few questions which is a survey of how satisfied I am with their customer service.
She wanted to know the level of satisfactory I have towards their technical knowledge, courtesy, and bla bla bla and I told her that I will be satisfied if they just get my problem solved. That’s all.
Just now, the guy who fielded my call wanted to help me with troubleshooting and I told him to cut the crap. The problem doesn’t lie on my side, OK? Now I am so pissed off!
P/S: I will continue to write and write about my Streamyx broadband internet until I get what I have subscribed to. Please bear with me!