I Can’t Access Hotmail On iPhone Anymore

January 23, 2008 – 12:35 am

I don’t know what happened but this morning, I was reading my Hotmail email messages and the next minute, I can’t even log into my account anymore! I tried logging in with another Hotmail account and it also does not work. I kept thinking maybe my eyes are playing tricks on me and that I have keyed in the wrong User ID or password… but they are correct.

I thought maybe the Hotmail server is down because retrieval from Outlook Express which I normally use, was f@rked up that’s why I was reading mail from my iPhone.

So I used my Nokia E61i and it was fine, I could log in. Isn’t that strange? I used my desktop and it was fine as well. Hhmmm I did a search on the internet to see if anyone else is experiencing the same problem where we kept being looped to the log in page, sometimes with an error message that our User ID or password is wrong and sometimes without any error message at all, but there was no such posts on the web.

Urghh ultra frustrated!

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13 Responses to “I Can’t Access Hotmail On iPhone Anymore”
Hello,
i am writing to let you know that i have the same problem with my iphone, i took it into the shop today and they suggested i do a restore of the phone through itunes. are you using the latest software, i am on 1.1.3
let me know if you have had any joy.
Ash.

By Ashley Wilde on Jan 26, 2008
Hi Ashley,

Thanks for your information. I am using firmware 1.1.1 but the problem is with Safari and it happened suddenly without any changes on my iPhone. I don’t know what has happened.

I will not be updating my firmware for now because my wi-fi is currently down

By The Artist on Jan 26, 2008
Hi everyone,

I just want to let you know, i had the same problem, its fixed now

No update or anything. Just go settings then safari and clear the cookies and cache.

Hotmail working again, hope it works with you.

Zach Steven

By zach Steven on Feb 1, 2008
Hi Zach,

Thanks for sharing the solution.

I actually found out that we have to sign out of our Hotmail account propery by clicking on the SIGN OUT link at the top right corner of the page if we navigate away from Safari. Otherwise, we cannot log in again.

Another way is to just bookmark and visit http://mobile.live.com/

I haven’t the time to update my post what with my broadband internet connection being down for ten days and computer down for two days after that. Bah!

By The Artist on Feb 1, 2008
Hi i was having the same problem
clear the cookies and cache.
and now works fine

Thanks to Zach and you all

By CHRIS on Feb 18, 2008
Hi Chris!

Thanks for taking the time to comment.

Actually, you have to log out of Hotmail properly each time you are done with emailing. Otherwise you will have to clear your cookies and cache again.

By The Artist on Feb 18, 2008
That was incredibly helpful, thank you Zach!

By Annie on Mar 20, 2008
Hi Annie,

I’m glad to know that you iPhone / Hotmail problem is solved already!

By The Artist on Mar 21, 2008
I was having the same problem. Clear cache, cokies and history. Now everything works fine…

By DartVeiga on Apr 17, 2008
Having tried all sorts of add-ons etc and having been told that it ‘cannot be done’ I was a bit sceptical about such an easy fix.
BUT you’re right! Well done you people and thank you VERY much.

By GW on May 1, 2008
Hi DartVeiga & GW,

Thanks for your confirmation that Zach’s solution is the solution

By The Artist on May 1, 2008
Just wanted to say thank you Zach, you a life saver. I went into the apple store and they had no idea what to do.

Just tried out what you said, and now i can access my hotmail again.

Thank you

By Nick on May 5, 2008
Thank you so much! I have just been “dealing” with not checking hotmail on my iPhone since the end of March.

Zach, you are amazing!

By Jenn on Jul 16, 2008